Always. Every order ships in a plain outer box with nothing on the outside to indicate the contents. Your card statement shows our company name, never the product.

Tracked UK delivery in 1-3 working days. Free on orders over £40, £4.99 below. Order before 1pm on a weekday and it goes out the same day. You get a tracking link by email, and you can follow it on our Track Your Order page.

They are splash-resistant for cleaning: rinse under warm water with a mild, unscented wash and dry fully. They are not designed for use in the bath or shower.

Yes. Every NÓMI product has a body-safe silicone surface over a rigid core. Use with a water-based lubricant; avoid silicone-based lubricants and alcohol-based cleaners, which can damage the surface.

Unopened, sealed items can be returned within 14 days of delivery for a full refund. For hygiene reasons we cannot take back anything that has been opened. Full details are in our Returns and Refunds policy.

Every product carries a 6-month replacement warranty. Email us with your order number and a photo or short video and we will replace it.

Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, Shop Pay, PayPal and Klarna. Checkout is encrypted end to end.

Email accounts@nomiofficial.co.uk with your order number if you have one. We usually reply within one working day.